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Website terms and conditions

Thank you for visiting our website. This website is owned and operated by Pty Ltd (ACN 603 206 837). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (available at (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Pty Ltd (ACN 603 206 837).

  1. Registration

    You must be a registered member to make orders and access certain features of our website.

    When you register and activate your account, you will provide us with personal information such as your name, email address, telephone number and payment information. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy at

    When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.

    To create an account, you must be:
    • at least 18 years of age;
    • possess the legal right and ability to enter into a legally binding agreement with us; and
    • agree and warrant to use the website in accordance with these Terms.

  2. Collection Notice

    We collect personal information about you in order to process your registration and provide you with our grocery delivery service and for purposes otherwise set out in our Privacy Policy at

    We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. We may also disclose your personal information to recipients that are located outside of Australia, including to our payment provider located in North America.

    Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at

    By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

  3. Accuracy, completeness and timeliness of information

    The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

    We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

    We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

  4. Promotions and competitions

    For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

  5. Purchases


    The consumer guarantees that apply to goods you purchase:

    1.    Goods will be of acceptable quality
    2.    Goods will be fit for a particular purpose
    3.    Goods will match their description
    4.    Any express warranties will be honoured
    5.    You will have title to the goods

    Our agreement with you:

    A.    Our services are available to people residing in the post codes within Australia that we nominate as our service area. Before completing the registration process, you will be asked to check whether you live within the service area.
    B.    After completing the registration process, we will send you an email to confirm we have received your order.
    C.    By completing registration and ordering our service, you are entering into an indefinite subscription arrangement. We will debit an initial amount and then recurring amounts to your nominated payment method. You are not required to provide further authorisations for these recurring payments. You are responsible for all payments up to the time that your subscription is cancelled (either by you or by us).
    D.    We reserve the right to reject any orders for any reason.
    E.    We reserve the right to cancel your order (not renew your subscription) for any reason including but not limited to the safety and wellbeing of our delivery staff.
    F.    You may cancel your subscription at any time. The cut off for cancellation is 23:39 AEST/AEDST on the Monday before your next delivery. Cancellation must be completed online by logging in to your account.
    G.    You may suspend your subscription at any time. The cut off for suspension is 23:39 AEST/AEDST on the Monday before your next delivery. Suspension must be completed online by logging in to your account.
    H.    You must promptly tell us of any changes to the information you gave us at the time of registration. Changes to delivery address and/or payment details must be made by 23:39 AEST/AEDST on the Monday before your next delivery.
    I.    From time to time we may need to change our prices. If the need arises, we will advise you of the change 14 days or more before the change takes effect to give you the opportunity to decide whether or not to continue your subscription. Before and after any price change, the cancellation and suspension terms above remain in effect.
    J.    The products delivered to you will be at your risk from the time of delivery

  6. Linked sites

    Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

  7. Intellectual property rights

    Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

    Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

    Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

    All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make one copy of recipes and/or related content for the purpose of viewing the Content for your own personal use.

  8. No commercial use

    This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

  9. Unacceptable activity

    You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

    • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
    • using this website to defame or libel us, our employees or other individuals;
    • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
    • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

    If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

  10. Warranties and disclaimers

    To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

    We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

  11. Liability

    To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

  12. Jurisdiction and governing law

    Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

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