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FAQs

Feedback, support and your questions

How can I contact you?

We’re here to help! You can get in touch with us via:

What are the ‘pantry items’ that you don’t deliver?

There are a few things you’ll need in your pantry (such as milk, eggs, flour) that we don’t deliver. We keep this list as short as possible, and we’ll clearly mark them on the recipe cards and your weekly e-mails.

How long do the meals take to cook?

Our recipes are great for the experienced and the not so experienced cook! We also give you some handy cooking tips on the recipe cards.

Do you cater for dietary requirements?

We do take some dietary requirements into consideration. For example if you specify that you don’t eat fish, we will never deliver it even if you forget to select recipes.

I have 1 or more food intolerances – can you cater for this?

No, unfortunately not. If you have an allergy or intolerance to any ingredient, we can’t guarantee that our recipes don’t contain it. You can swap out those ingredients, but that will be up to you.

Is there a vegetarian option?

Absolutely. Just order 3 meals and select the veggie recipes after you place your order.

Who are the chefs?

We work with the Food Editors at New Idea and Better Homes and Gardens so you get the benefit of their years of experience. The recipes are triple tested in their kitchens, so you can be confident that they will work every time.

Where do you get your produce from?

We work with farmers and producers who love food. You can meet some of them here.

Is your packaging recyclable?

All our packaging can be recycled. We work really hard to keep packaging to a minimum, and only use recyclable materials.

Can I choose my meals from the menu?

Yes! You select recipes from our weekly menu in the dashboard

When do you deliver?

We deliver on Saturdays before 9am and Monday’s before 8am (VIC & NSW only).

When can I expect in my first order?

Your first order will be with you on the following Saturday before 9am or Monday before 8am if you order before 11.59pm on Monday. If you order on or after Tuesday, it will be with you at the same time the Saturday or Monday after.

Can I change my delivery date?

No, but you can cancel a particular order via your account page, and recommence the following week. It’s totally flexible and easy to manage in your dashboard.

What if I’m not home?

We’ll leave your order in a safe place at your delivery address, and our thermal cardboard box and ice pack will keep everything at the right temperature for 6-7 hours.

Still need help? Send us a note!

For any other questions, please write us at info@elegant.studio or call us on +39 123 456 789

022032051 041

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