Feedback, support and your questions
How can I contact you?
We’re here to help! You can get in touch with us via:
Recipes and ingredients
What are the ‘pantry items’ that you don’t deliver?
There are a few things you’ll need in your pantry (such as milk, eggs, flour) that we don’t deliver. We keep this list as short as possible, and we’ll clearly mark them on the recipe cards and your weekly e-mails.
How long do the meals take to cook?
All our recipes are cooked in 20-30 minutes. Easy!
Do I need to be a great cook?
Our recipes are great for the experienced and the not so experienced cook!
Do you cater for dietary requirements?
We do take some dietary requirements into consideration. For example if you specify that you don’t eat fish, we won’t delivery fish recipes to you and you will be provided with an alternative. But we don’t cater for specific dietary requirements such as ‘gluten free’ or ‘paleo’.
I have food a intolerance – can you cater for this?
No, unfortunately not. If you have an allergy or intolerance to any ingredient, we can’t guarantee that our recipes don’t contain it.
Is there a vegetarian or pescatarian option?
Yes, please select only 3 meals per week or 4 for pescatarian.
Who are the chefs?
We work with the Food Editors at New Idea and Better Homes and Gardens so you get the benefit of their years of experience. The recipes are triple tested in their kitchens, so you can be confident that they will work every time.
Product and nutritional information
Where do you get your produce from?
We work directly with small sustainable farmers and producers who love food. So many people talk this talk, but we walk this walk!
Are the meals healthy?
Yes, our meals are healthy and nutritionally balanced.
Are the meals low calorie, or good for weight loss?
We sometimes use a few indulgent ingredients, so while they’re healthy, we are not counting calories!
Can I choose my meals from the menu?
Yes, select exactly what you want in your first box after checkout and you’ll get a reminder to select your meals each week after that.
Is your packaging recyclable?
All our packaging can be recycled. We work really hard to keep packaging to a minimum, and only use recyclable materials.
When do you deliver?
We deliver on Saturdays before 9am and Mondays before 8am so it’s there before you start the day
When can I expect in my first order? When’s the cut off?
Your first order will be with you on the following Saturday or Monday when you order before 11.59pm on Monday night.
Can I change my delivery date or skip deliveries?
Yes, you can make any changes like this in your dashboard.
How much do you charge for delivery?
Delivery is free!
What if I’m not home?
We’ll leave your order in a safe place at your delivery address, and our thermal box and ice pack will keep everything at the right temperature for 4-5 hours.
How is my food kept cool?
Your order is refrigerated the whole way, and we use a thermal grade box and a clever insulated pouch with ice packs for the proteins.
My dog snacks on the limbs of delivery drivers – is that ok?
Um, no. Please leave some instructions when you order about how to avoid your guard dogs!
Where do you deliver to?
We deliver to all metro areas of Sydney, Melbourne and Adelaide.
Managing my account
How long is my subscription for?
Your subscription is ongoing, and you can cancel anytime, or change any of your details – just hit ‘LOGIN’ at the top of any page.
Can I cancel easily?
Yes, and at any time. Please remember that 11:59pm Monday is the cut off for the following week, so make any changes before then.
Can I change my subscription?
Yes, just LOGIN to your account, and update.
Is there a deadline each week to change anything about my order?
11:59pm Monday is the cut off any changes. Any change after that will apply to the next week’s order.
How do I update my details, like address, credit card?
Just LOGIN and use the easy to follow account management page.
What happens if my payment fails?
We will try one more time on Tuesday, and if that fails, we won’t deliver on Saturday. We’ll re-commence the following week after a successful payment. You will be sent an email when your payment has failed.
Can I buy as a gift?
What a lovely thought! Yes, just enter the delivery address of the person you are gifting!
When will my credit card be charged?
Payment is taken at 11.59pm on Monday night.
I forgot my password how do I get a new one?
Easy! Just follow the ‘Forgot password’ link in the login screen.
How do I know what the menu will be each week?
Our current recipes are on the homepage or log straight in to your dashboard and select. We’ll send you an email reminder to select your recipes on Monday.
What are your serving sizes?
We call them ‘generous’, and there may even be leftovers for lunch the following day!
In your meat and poultry free range?
Yes, always. It’s part of our commitment to quality.